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Delivery Policy

Free delivery to main centres within New Zealand unless otherwise stated.
Contact us for rural delivery charges.

We endeavour to ship items within 3-5 Business days.
Standard shipping for orders placed on is by Post Haste Couriers
Delivery times may vary depending on whether the item is in stock, the weight and size of the item, and are subject to carrier delay outside of our control.

Taking Delivery of your order
All order deliveries require a signature. We will attempt to deliver your item 3 times in order to obtain a signature before returning the item back to our warehouse. Items will not be left unsecured at private or commercial premises under any circumstances.

If the delivery courier is unable to obtain a signature, a calling card will be left with details as to how you may arrange a pick up or re-delivery of your order.
We do not deliver to Post Office Boxes or Private Boxes

Force Majeure
Should Image Audio Ltd be delayed in or prevented from making delivery owing to any cause whatsoever beyond Image Audio Ltd’s control, then Image Audio Ltd shall be at liberty to cancel or suspend the order without incurring liability for any loss or damage resulting therefrom.

Safety Operating Instructions
The owner’s/operator’s safety is Image Audio Ltd’s primary concern. The customer shall be required to agree, prior to purchase, to read and follow the safe operating instructions of equipment purchased from Image Audio Ltd, and where relevant, equipment that it is to be used in conjunction with.

The manufacturer’s warranty starts from the date of sale. The terms of warranty cover defective workmanship or materials. In the event there is a need to make a claim, the goods shall be returned to Image Audio Ltd, in original condition, for inspection. The customer shall be responsible for the cost of returning the product. Should the problem be a legitimate claim, the product will be repaired and returned freight free. Image Audio Ltd will have sole discretion to repair or replace the goods.